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Genius LociPrivacy Statement & OnLine Shopping PolicyChy-an-Bryally, 15 Primrose Close, Goldsithney, Penzance, Cornwall, TR20 9JL call us on 01736-719342 [ click here for our terms of use and copyright information]
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Established in 1998, we are a professionally hosted website:-
This site has security measures in place to protect you from any loss, misuse, and alteration of the information under our control. All transactions are carried out over 128bit SSL. Our system includes intrusion detection systems and IP/Port blocking and border routers. |
'OnLine Shopping'
Genius Loci - The Spirit of Place has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site: Genius Loci and all associated pages.
Sale of CDs and Delivery
All CDs are sold sealed and are usually dispatched within 48 hours. We aim to deliver all other goods within 28 days (it is usually a lot sooner than this).
Genius Loci Returns Policy
In the unlikely event that any goods supplied are faulty and they are returned
within 14 days the consumer would be entitled to a refund or replacement goods.
You can also return goods within 7 days of receiving them for any reason. As long as the goods are returned in a resalable (e.g. unopened state) we will refund you (excluding return postage) within 30 days.
'This does not affect your statutory rights as a consumer'.
Complaints
In the unlikely event of a complaint we aim to resolve any issue within 5 working days.
Customer Service
Our phones are manned (GMT Time) between 9-6pm. You may leave a message at any other time. Please consult you local phone network for call charges.
Credit Card Fraud
The Genius Loci secure shopping area is "fraud smart" and we will pursue fraudulent orders to the full extent of the law. "We screen ALL orders diligently for credit card fraud "
Privacy
All personal information/ credit card details you give when shopping with us are completely DELETED from our system once processed.
Registration / Secure Order Forms - Our site's registration / Secure Order Forms requires users to give us contact information (like their name, email, and postal address), financial information (like their bank account or credit card numbers), and demographic information (like their zip post code, age)
Contact information from the registration / Secure Order Forms is used to ship purchases, and information about Genius Loci - The Spirit of Place. The customer's contact information is also used to get in touch with the customer when necessary. This information/ credit card are completely deleted from our system once processed.
Unique identifiers (Secure OnLine Ordering) are collected from Web site visitors to verify the user's identity, and for use as account numbers in our record system.
External Links - This site contains links to other sites. Genius Loci is not responsible for the privacy practices or the content of such Web sites.
Security - This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. The Genius Loci website is hosted by CWCS. All transactions are carried out over 128bit SSL. Our system includes intrusion detection systems and IP/Port blocking a border routers. We accept both VISA and Mastercard.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at:-
Chy-an-Bryally, 15 Primrose Close, Goldsithney, Penzance, Cornwall, TR20 9JL
Applying the creative process to enhance peoples lives
call us on 01736-719342
