How You Make People Feel – Is How You Will Be Remembered
I work a lot with hospitality businesses, Hotels, Restaurants, Pubs, Holiday parks etc. Part of what I do is look for trends and monitor these via SEO and Social.
I have to say that I am appalled by what many of these businesses are having to deal with. I am hearing tales of Staff dreading going in and in tears at the end of a shift.
Establishments that had wall to wall 5-star reviews are now getting 1-star reviews and abuse because customers don’t like current the restrictions or have lost all empathy via online booking and payment apps.
It seems like the personality changes we see some people have when they get behind a wheel is spilling over into those that are using a QR code to book a table.
Be kind, be supportive and be remembered for the right reason.
Genius Loci Media